TERMS & CONDITIONS — LMS DOMAIN

2. Eligibility & Account Requirements

You must be at least 18 years old to create an individual account on LMS Domain. Minors may use the Platform only through institution-managed accounts, under appropriate supervision and in compliance with local laws.

You are responsible for:

• Maintaining accurate account information
• Safeguarding your login credentials
• Ensuring your use complies with these Terms and applicable laws

Institutions are responsible for managing their users, roles, permissions, domain settings, and compliance within their tenant environment. We may suspend or terminate accounts that violate these Terms.

3. Use of the Platform

You agree to use LMS Domain only for lawful, educational, and authorized purposes. You must not:

• Access accounts or data you are not authorized to access
• Attempt to bypass security or technical protections
• Upload harmful, malicious, or illegal content
• Interfere with the integrity or performance of the Platform
• Use AI tools for abusive, harmful, or unethical purposes
• Exploit the Platform for unauthorized commercial uses

We reserve the right to remove content that violates these Terms.

4. AI-Powered Features

LMS Domain includes AI functionality, such as AI chat assistants, automated lesson summaries, content generation suggestions, course drafting recommendations, and personalized study assistance.

You understand and agree that:

• AI responses may not always be accurate
• AI must not be used to produce harmful, abusive, misleading, or illegal content
• AI features rely on third-party APIs (e.g., OpenAI) to process your prompts
• Your prompts may be transmitted to these APIs securely for processing
• We do not train external AI models on your data

Institutions may enable/disable AI features for their users.

5. Institutional Accounts

Institutions using LMS Domain receive their own isolated workspace (tenant). Institutions control:

• Data entered by their users
• Roles and permissions
• Course structure
• Domain branding and configuration
• LMS Domain AI settings and User access

LMS Domain acts as a data processor for institution-managed data. Institutions are responsible for ensuring lawful use of learner data.

6. Subscriptions, Pricing & Payments

Access to the Platform requires a valid subscription unless otherwise stated.

6.1 Billing

• Subscription fees are billed according to your selected plan.
• Payments are processed via Stripe, Razorpay, PayPal, or other authorized providers.
• Fees may vary based on selected features or institution size.

6.2 Renewals & Refunds

• Subscriptions auto-renew unless cancelled before the renewal date.
• Refunds are issued only as specified in your plan terms or required by law.
• Custom enterprise contracts may include separate billing terms.

7. Content Ownership & Licensing

7.1 User-Generated Content

You retain ownership of Course materials, Assignments, Branding assets, and Institution content.

You grant LMS Domain a limited license to store, process, and display your content solely to operate the Service.

7.2 LMS Domain Content

All Platform components, including Software, AI models, UI/UX design, Documentation, and Branding are owned by LMS Domain and protected by applicable intellectual property laws.

You may not copy, modify, reverse-engineer, or redistribute any part of the Platform without authorization.

8. Custom Domains

Institutions may configure custom domains to host their LMS. To support this, we process:

• DNS records
• SSL certificates
• Domain verification details

We use this information solely to deliver the institution’s branded LMS environment.

9. Termination & Suspension

We may suspend or terminate accounts if:

• You violate these Terms
• Your subscription lapses
• Your use threatens security or stability
• Illegal or harmful activity is detected

Upon termination, access to the Platform is revoked, content and data may be deleted per our Data Retention Policy, and backup copies are automatically purged over time.

10. Privacy & Data Protection

Your use of the Platform is governed by our Privacy Policy and Data Processing Agreement, which explain:

• What information we collect
• How we use and protect your data
• AI-specific data processing
• Rights under GDPR, CCPA/CPRA, and India’s DPDP Act

By using the Platform, you consent to data processing as described in those documents.

11. Security

We implement industry-standard security protections, including:

• AES-256 encryption at rest & TLS encryption in transit
• Role-based access controls
• Secure APIs
• Monitoring and intrusion detection
• Regular vulnerability assessments

No system can be guaranteed 100% secure, but we take reasonable measures to protect your data.

12. Third-Party Services

The Platform may integrate with or rely on Email providers, Payment gateways, Cloud infrastructure, AI model providers, and Analytics tools. Your use of these features is subject to their respective terms and privacy practices.

13. Disclaimers & Limitations

The Platform, including AI features, is provided “as is” without warranties of accuracy, completeness, or fitness for a particular purpose. AI suggestions should be reviewed by qualified educators or administrators.

We are not liable for loss of data, service interruptions, errors caused by user actions, or third-party service failures.

To the maximum extent permitted by law, LMS Domain’s liability is limited to the amount paid in the past 12 months of your subscription. We are not liable for indirect, incidental, or consequential damages.

15. Changes to These Terms

We may update these Terms to reflect legal requirements, feature changes, security needs, or business updates.

Significant changes will be communicated through the Platform or email. Continued use after updates constitutes acceptance.

16. Governing Law

• US users: Delaware state laws
• EU users: Applicable GDPR-aligned jurisdiction
• India users: Indian law, including DPDP Act
• Other regions: Local applicable laws