REFUND & CANCELLATION POLICY — LMS DOMAIN

2. Cancellation Policy

2.1 Cancel Anytime

You may cancel your plan at any time from your dashboard or by contacting support.

2.2 When Cancellation Takes Effect

• Cancellations take effect at the end of the current billing cycle.
• You will continue to have access to the Platform until your current period expires.
• After the subscription ends, access to paid features, institution tools, and AI functionalities will be revoked unless renewed.

2.3 Institution-Level Cancellations

For organization or institutional accounts, only the authorized administrator can request cancellation.

3. Refund Policy

Refund eligibility depends on the type of subscription purchased.

3.1 Refunds for Monthly Plans

Monthly subscriptions are not eligible for refunds, except in the following cases:

• Duplicate or accidental payment
• Major service outage lasting more than 48 hours
• Incorrect billing due to a technical error

Refunds are granted at the sole discretion of LMS Domain.

3.2 Refunds for Annual Plans

Annual subscriptions may be eligible for pro-rated refunds only if:

• The refund request is made within 10 days of the annual purchase, AND
• The institution or user has not excessively used premium features (including AI tools, custom domain hosting, or data-heavy services)

After 10 days, annual plans become non-refundable.

3.3 No Refund for Completed Use

Refunds are not available if:

• Significant usage of AI features has occurred
• Multiple users have accessed the institutional tenant
• Substantial consumption of resources such as storage, emails, or bandwidth has taken place
• The cancellation is due to lack of usage or change of mind

3.4 Enterprise / Custom Contracts

Enterprise plans follow custom refund and cancellation terms as outlined in the signed agreement. This Policy applies only where the contract does not override it.

4. Failed Payments & Billing Issues

4.1 Failed Renewals

• We will retry multiple times automatically.
• Access may be temporarily limited.
• If unresolved, the subscription may be downgraded or suspended.

4.2 Recovery After Suspension

Reactivate your plan anytime by completing the pending payment.

5. Service Modifications & AI Usage

LMS Domain continually improves its AI-powered features, tools, security systems, and learning workflows. We may modify or discontinue features without prior notice.

Such changes do not qualify for refunds, unless they cause prolonged service unavailability.

6. Data Access After Cancellation

Upon subscription cancellation:

• Your account remains accessible until the billing period ends.
• After expiration, access is restricted.
• Data stored in your tenant may be deleted per our Data Retention Policy.

Optional: Institutions may request a one-time export of their data before expiry. Requests made after deletion cannot be fulfilled.

7. How to Request a Refund

To request a refund, contact us at support@lmsdomain.com with the subject line: Refund Request – LMS Domain.

Include:

• Account email
• Payment details (transaction ID or invoice)
• Reason for refund
• Screenshots or evidence (if applicable)

Refund processing may take 5–10 business days, depending on your bank or payment provider.

8. Amendments to This Policy

We may update this Policy from time to time to reflect legal compliance, pricing adjustments, new features, or operational requirements.

Significant changes will be communicated through email or Platform notifications. Continued use of LMS Domain after updates constitutes acceptance.